Nexus 4 stuck on X screen during Android 4.3 upgrading

Posted on Aug 2 2013 - 10:05pm by James Liston

Last week, Google start to OTA upgrades Nexus’s products, but some of Nexus 4 users were facing the Android 4.3 upgrading problem.


On 25th of July, Google announced second generation Nexus 7 and Android 4.3 system. Before OTA, Google allows Nexus series products upgrade to Android 4.3 operating system. Some of Nexus 4 users stuck on the ‘X’ screen after the OTA upgrading and the phone cannot boot after that.

From the article discussion of Google Forum, there are many users encountered the upgrading problem, and even try to upgrade many times, but the Android 4.3 upgrading process still does not complete. Users need through the built-in factory setting or reboot into the old version Android to switch on the Nexus 4 and the data information in the phone will be erased as well. So the recommendation before upgrading the phone to Android 4.3, users should back up all their data, contact as well information.

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  1. Manny Carvajal August 7, 2013 at 5:28 pm - Reply

    I just had this problem also , I received mine in the mail from Walmart couple days after it came out. Once I opened it the tablet made me set it up and upgrade to 4.3 Jelly Bean. Once I did that it went to the X screen and remained their for ours (I read some where it could be a soft brick meaning something in the tablet broke not my fault) I literally had the freaking thing in my hands for less than 10 minutes. I called up ASUS and they try to help me reboot it over the phone and nothing so they tell me I have to send it in to get serviced, I was pissed I just spent $300 for the tablet 2nd Gen 32GB with shipping and handling a cover case and a screen protector, so I ask ASUS when will you e-mail me my shipping label. They have the nerve to say I have to mail it and cover the expense of mailing it out of my own pocket, I told the ASUS agent seriously I just spent $300 with you guys giving you my business and your tablet comes to me brand new from your factory broken then you tell me I have to fill the bill of sending it back to you idiots to get fixed. (Un-freaking-believable) so I spend $20 almost to ship it to Texas where ASUS has its servicing center. As I write this I am tracking my tablets progress to ASUS in Texas; its currently in New Jersey and still on its way to Texas ASUS I live in New York City. Point being no one should have to deal with this level of frustration after spending so much money , don’t get me wrong the tablets freaking amazing the tech in it is better than the Apple I-Pad mini so its worth it, but damn make sure the thing is bug free before you rush it to market. I can’t wait to get my Nexus 7 back. I’m a college student finishing up my second college degree my B.S in Criminal Justice and soon will be in graduate school getting my Juris Doctrine (Law Degree) to be exact and will need my Nexus 7 to be sharp and ready for all my College and graduate school needs.

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